Tax Office Front Desk & Client Experience Specialist

H&R Block, Inc.; Sherwood (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client experience during peak periods. The role emphasizes a welcoming first impression, confidentiality with client information, and teamwork to keep the office running efficiently.

Qualifications

• Experience in a fast‑paced, client‑centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow‑through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check‑in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client experience during peak periods. The role emphasizes a welcoming first impression, confidentiality with client information, and teamwork to keep the office running efficiently.