Front Desk & Client Experience Specialist - Tax Office

H&R Block, Inc.; Oregon; Hybrid; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in-office. You will manage scheduling, assist with daily operations, and collaborate with tax professionals in a fast-paced environment.

The role is in-person and offers exposure to tax-related work, with opportunities for growth into tax preparation or office leadership during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Excellent communication

Multitasking

Organization/Detail oriented

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in-office. You will manage scheduling, assist with daily operations, and collaborate with tax professionals in a fast-paced environment.

The role is in-person and offers exposure to tax-related work, with opportunities for growth into tax preparation or office leadership during tax season.