Front Desk & Client Experience Associate

H&R Block, Inc.; Versailles (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Missouri. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

It offers a pathway into tax preparation or office leadership with training and support. Responsibilities include greeting clients, routing them to the right tax professional, handling check-ins, and maintaining a professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with organizational skills and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression at the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning/organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Client-centric service

multitasking

Communication ability

Confidentiality

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Missouri. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

It offers a pathway into tax preparation or office leadership with training and support. Responsibilities include greeting clients, routing them to the right tax professional, handling check-ins, and maintaining a professional office environment.