In-Person Client Services & Reception Specialist

H&R Block, Inc.; Aurora (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Missouri seeks a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role handles client check-in, scheduling, and daily office operations alongside tax professionals.

Training provided and room for growth into tax preparation or office leadership. Responsibilities include greeting clients, answering calls, managing appointments, and ensuring a clean, organized front desk.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric

Interpersonal communication

Team collaboration

Multitasking

Organizational skills

Basic computer skills

Evenings and weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Missouri seeks a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role handles client check-in, scheduling, and daily office operations alongside tax professionals.

Training provided and room for growth into tax preparation or office leadership. Responsibilities include greeting clients, answering calls, managing appointments, and ensuring a clean, organized front desk.