Client Experience Specialist — Front Desk (Tax Season)

H&R Block, Inc.; Liberty (MO); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist in Liberty, MO to greet clients, manage scheduling, and support daily office operations in person. You’ll join a team of tax professionals and gain training that can lead to tax prep or leadership opportunities.

The role emphasizes a welcoming, professional front desk presence, accurate check-in, document handling, and collaboration with staff to ensure a smooth client experience during tax season.

Qualifications

• Experience in fast-paced client-centric environments.
• Strong interpersonal and communication skills for client-facing roles.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming first impression at the front desk.
• Answer phone calls, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist in Liberty, MO to greet clients, manage scheduling, and support daily office operations in person. You’ll join a team of tax professionals and gain training that can lead to tax prep or leadership opportunities.

The role emphasizes a welcoming, professional front desk presence, accurate check-in, document handling, and collaboration with staff to ensure a smooth client experience during tax season.