Client Experience Specialist — Tax Office Reception

H&R Block, Inc.; Carrollton (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block in Columbia, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

As the face of the office, you will answer calls, check clients in, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client relations

Multitasking

Communication

Team collaboration

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Columbia, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

As the face of the office, you will answer calls, check clients in, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.