Tax Season Front Desk & Client Services Pro

H&R Block, Inc.; Willow Street (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a welcoming, in-person setting. This role offers training and a path into tax preparation or office leadership.

You will work with tax professionals, handle check-ins, maintain document flow, and ensure a clean, professional environment. Evening and weekend shifts during tax season are required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma or GED

Hospitality / call center / customer service experience

Receptionist/front desk / admin experience

Tax office / financial services experience

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a welcoming, in-person setting. This role offers training and a path into tax preparation or office leadership.

You will work with tax professionals, handle check-ins, maintain document flow, and ensure a clean, professional environment. Evening and weekend shifts during tax season are required.