Tax-Season Front Desk & Client Concierge

H&R Block, Inc.; Sellersburg (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in our in-person office. You will greet clients, route them to the appropriate tax professional, and support daily office operations alongside tax professionals.

The role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Experience with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Office software

Phone handling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in our in-person office. You will greet clients, route them to the appropriate tax professional, and support daily office operations alongside tax professionals.

The role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership. Evening and weekend availability is required during tax season.