Seasonal Client Services Receptionist (Tax Office)

H&R Block, Inc.; Blackman Charter Township (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, managing scheduling, and supporting daily office operations with a team of tax professionals.

You will assist with check-in, document intake, and partnering with tax professionals to ensure a smooth client experience during tax season. Evening and weekend availability is required.

Qualifications

• Experience in fast-paced, client-facing environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities during busy periods.
• Excellent organization and attention to detail with follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling tools).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Greet clients

Phone handling

Scheduling

Office operations

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role involves greeting clients, managing scheduling, and supporting daily office operations with a team of tax professionals.

You will assist with check-in, document intake, and partnering with tax professionals to ensure a smooth client experience during tax season. Evening and weekend availability is required.