Client Services Receptionist — Tax Season Specialist

H&R Block, Inc.; Dundee (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role includes greeting clients, scheduling, check-in, and supporting daily office operations with a team of tax professionals.

This in-person position requires strong communication, multitasking ability, and discretion with sensitive client information. Evening and weekend availability during tax season is required to meet client needs and ensure smooth office workflows.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role includes greeting clients, scheduling, check-in, and supporting daily office operations with a team of tax professionals.

This in-person position requires strong communication, multitasking ability, and discretion with sensitive client information. Evening and weekend availability during tax season is required to meet client needs and ensure smooth office workflows.