Tax Office Client Concierge & Receptionist

H&R Block; Northbrook (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Northbrook, IL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals. This in-person role offers hands-on training, potential pathway into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.

You will handle sensitive documents, maintain a welcoming, professional environment, and collaborate

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal skills and ability to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in daily tasks.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma

Tools

Teams

Job description

H&R Block in Northbrook, IL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals. This in-person role offers hands-on training, potential pathway into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.

You will handle sensitive documents, maintain a welcoming, professional environment, and collaborate