Seasonal Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; Arlington Heights (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Arlington Heights, IL. This in-person role will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The position emphasizes a welcoming experience, professional communication, and careful handling of client documents. Training is provided, with opportunities to learn tax preparation and leadership pathways during peak season.

Qualifications

• Experience in fast-paced, client-centric environments
• Strong communication and collaboration with team and clients
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail
• Comfort using basic computer programs and scheduling tools
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients and create a welcoming first impression
• Answer calls, schedule appointments, match clients with tax professionals
• Manage check-in and intake, including scanning documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals to support daily operations
• Handle sensitive client information with confidentiality

Skills

Interpersonal skills

Team collaboration

Multitasking

Organization

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Arlington Heights, IL. This in-person role will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The position emphasizes a welcoming experience, professional communication, and careful handling of client documents. Training is provided, with opportunities to learn tax preparation and leadership pathways during peak season.