Client Services Receptionist — Tax Season (In-Person)

H&R Block, Inc.; Naperville (IL); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Naperville, IL. This in-person role greets clients, manages scheduling, checks in clients, and supports daily office operations alongside tax professionals.

It requires strong interpersonal skills, the ability to multitask, and comfort with Microsoft Office and scheduling tools. Evening and weekend availability during tax season is expected.

Qualifikationen

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Customer service

Scheduling

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Naperville, IL. This in-person role greets clients, manages scheduling, checks in clients, and supports daily office operations alongside tax professionals.

It requires strong interpersonal skills, the ability to multitask, and comfort with Microsoft Office and scheduling tools. Evening and weekend availability during tax season is expected.