Tax Office Client Concierge - Receptionist

H&R Block; Naperville (IL); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in Naperville is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office, manage client check-in, answer calls, schedule visits, and connect clients with the right tax professional.

This in-person role supports daily operations, emphasizes confidentiality, teamwork, and a path into tax preparation or office leadership with on-the-job training.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service experience

Interpersonal communication

Multitasking

Organizational skills

Availability evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Naperville is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office, manage client check-in, answer calls, schedule visits, and connect clients with the right tax professional.

This in-person role supports daily operations, emphasizes confidentiality, teamwork, and a path into tax preparation or office leadership with on-the-job training.