Seasonal Client Service Associate - Tax Office (In-Person)

H&R Block; Park Ridge (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in our Park Ridge office. You will greet clients, manage check-in, answer calls, and coordinate scheduling with tax professionals.

This in-person role offers training and a clear path into tax preparation or office leadership, with evenings and weekend shifts during tax season and a focus on confidentiality and professional service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Team collaboration

Professional client service

Attention to detail

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in our Park Ridge office. You will greet clients, manage check-in, answer calls, and coordinate scheduling with tax professionals.

This in-person role offers training and a clear path into tax preparation or office leadership, with evenings and weekend shifts during tax season and a focus on confidentiality and professional service.