Tax Office Receptionist: Warm Client Experience Lead

H&R Block; Lincolnwood (IL); On-site; USD 2,122,000 - 3,720,000; Part time

Job summary

H&R Block, a well-known tax services firm, seeks a seasonal Client Service Professional / Receptionist in person in Lincolnwood. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This role offers training and a pathway into tax preparation or leadership within a collaborative team. The position emphasizes a welcoming client experience, confidentiality with sensitive information, and strong teamwork during tax season.

Qualifications

• Experience working in a fast-paced client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office & scheduling tools

Education

High school diploma/GED or equivalent

Job description

H&R Block, a well-known tax services firm, seeks a seasonal Client Service Professional / Receptionist in person in Lincolnwood. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This role offers training and a pathway into tax preparation or leadership within a collaborative team. The position emphasizes a welcoming client experience, confidentiality with sensitive information, and strong teamwork during tax season.