Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Canton (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life-long learning

Job summary

H&R Block, Inc. in Canton, GA is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person during tax season.

You will collaborate with tax professionals, handle confidential documents, and help ensure a smooth client experience. Evening/weekend availability and strong communication are integral to success.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season
• Previous experience in hospitality, call center, customer service or medical industries
• Previous experience in a receptionist, front desk, or administrative support role
• Experience working in a tax office, CPA firm, or financial services environment

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

Evening weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. in Canton, GA is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person during tax season.

You will collaborate with tax professionals, handle confidential documents, and help ensure a smooth client experience. Evening/weekend availability and strong communication are integral to success.