Tax-Season Client Concierge & Receptionist

H&R Block, Inc.; Duluth (GA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-work balance support

Job summary

H&R Block in Duluth, GA is seeking a seasonal Client Service Professional / Receptionist to greet clients, check in, schedule appointments, and support daily office operations in person during tax season.

You will coordinate with tax professionals, manage documents, and maintain a welcoming, organized office. The role offers training and a path into tax preparation or office leadership, with opportunities to grow within a collaborative, customer-focused team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office / Teams

Evening/weekend availability

Education

High school diploma/GED

Hospitality/call center experience

Receptionist/front desk experience

Experience in tax office/financial services

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Duluth, GA is seeking a seasonal Client Service Professional / Receptionist to greet clients, check in, schedule appointments, and support daily office operations in person during tax season.

You will coordinate with tax professionals, manage documents, and maintain a welcoming, organized office. The role offers training and a path into tax preparation or office leadership, with opportunities to grow within a collaborative, customer-focused team.