Tax Office Client Concierge | Reception & Scheduling

H&R Block, Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in our Indianapolis office.

This in-person role provides training and the potential to grow into tax prep or office leadership as you gain experience with tax professionals. You will contribute to a positive, organized client experience, handle routine administrative tasks, and collaborate with the team to ensure smooth daily operations, with

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort using Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Scheduling & MS Office

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in our Indianapolis office.

This in-person role provides training and the potential to grow into tax prep or office leadership as you gain experience with tax professionals. You will contribute to a positive, organized client experience, handle routine administrative tasks, and collaborate with the team to ensure smooth daily operations, with