Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Indiana; On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Indiana is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will be the welcoming face of the office and help connect clients with the right tax professional based on their needs. This in-person role involves check-in and document intake, collaboration with tax professionals, and maintaining a professional, organized office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Office software

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Indiana is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will be the welcoming face of the office and help connect clients with the right tax professional based on their needs. This in-person role involves check-in and document intake, collaboration with tax professionals, and maintaining a professional, organized office environment.