Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Marion (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in a busy in-person office in Indiana. You will support daily operations, assist tax professionals, and help with intake, document handling, and office organization.

This role offers training and a pathway into tax preparation or leadership. The ideal candidate excels in client service, communicates well, and can multitask in a fast-paced environment, including evenings

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal abilities to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in administrative tasks.
• Familiarity with basic computer programs and scheduling tools.
• Available to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and connect clients with the right tax professional.
• Manage check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Comfort with Office tools

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling in a busy in-person office in Indiana. You will support daily operations, assist tax professionals, and help with intake, document handling, and office organization.

This role offers training and a pathway into tax preparation or leadership. The ideal candidate excels in client service, communicates well, and can multitask in a fast-paced environment, including evenings