Client Service & Receptionist — Tax Office

H&R Block, Inc.; Middlebury (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Indiana to greet clients, manage scheduling, and support daily office operations. This in-person role works closely with tax professionals and offers a path into tax preparation or office leadership.

Strong communication, multitasking, and computer skills are essential, with evening and weekend availability during tax season. You will be part of a team focused on delivering a welcoming, professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Indiana to greet clients, manage scheduling, and support daily office operations. This in-person role works closely with tax professionals and offers a path into tax preparation or office leadership.

Strong communication, multitasking, and computer skills are essential, with evening and weekend availability during tax season. You will be part of a team focused on delivering a welcoming, professional client experience.