Tax Office Client Concierge (Evenings & Weekends)

H&R Block, Inc.; Metamora (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and connects them with the appropriate tax professional.

You will handle check-in, document scanning, and coordinating with the tax team to maintain a smooth office flow. Evening and weekend availability during tax season is required, with opportunities to grow into tax preparation or

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Good organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Organization

Scheduling

Communication

Microsoft Office

Teams

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role serves as the first impression for clients and connects them with the appropriate tax professional.

You will handle check-in, document scanning, and coordinating with the tax team to maintain a smooth office flow. Evening and weekend availability during tax season is required, with opportunities to grow into tax preparation or