Tax Client Success Consultant

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Day 1 Benefits

Volunteer Time Off

Wellness Programs

Job summary

Automatic Data Processing, Inc. (ADP) in Alpharetta, GA is seeking a Client Support Consultant for Tax to join our frontline team.

You will resolve payroll and tax-related client questions, train users on ADP technology, and partner with multiple teams to deliver a seamless client experience. The role requires 7+ years in customer service, plus 5+ years in professional consulting or related systems work, and a strong focus on client satisfaction.

Qualifications

• 7+ years of experience in a customer service environment with a track record of positive results
• Strong focus on Client Satisfaction in HR/HRIS or related systems experience
• At least 5 years of professional consulting experience or equivalent experience in a systems-related organization

Responsibilities

• Help clients manage their business using ADP solutions, troubleshooting payroll issues and answering questions
• Train clients on ADP technology and coordinate with multiple business units for a seamless experience
• Maintain a high-volume, metrics-driven workflow with timely, accurate responses

Skills

Customer service

Consulting

HRIS

Payroll

Education

Bachelor's degree optional

Tools

Payroll software

Job description

Automatic Data Processing, Inc. (ADP) in Alpharetta, GA is seeking a Client Support Consultant for Tax to join our frontline team.

You will resolve payroll and tax-related client questions, train users on ADP technology, and partner with multiple teams to deliver a seamless client experience. The role requires 7+ years in customer service, plus 5+ years in professional consulting or related systems work, and a strong focus on client satisfaction.