Tax Client Support Specialist - Elevate Client Outcomes

ADP; Augusta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is seeking a Client Support Consultant-Tax to serve as the front line for resolving clients' payroll and tax questions, helping users navigate ADP technology and ensuring a high standard of service for clients with 1-49 employees.

In a metric-driven, fast-paced call center environment, you will build rapport, provide clear written and verbal guidance, and collaborate with cross-functional teams to deliver accurate solutions and a seamless client experience.

Qualifications

• 7+ years of experience in a customer service environment with a track record of positive results.
• Strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
• At least 5 years of professional consulting experience or equivalent in a systems-related organization.

Responsibilities

• Assist clients by resolving payroll issues and answering questions, including training users on ADP technology.
• Continuously upgrade knowledge on payroll, federal/state compliance, SOPs, and admin practices to support clients effectively.
• Maintain a structured daily schedule in a high-volume inbound call environment and adapt during peak periods.

Skills

Customer service

Consulting experience

Payroll knowledge

Client relationship

Communication skills

Job description

ADP is seeking a Client Support Consultant-Tax to serve as the front line for resolving clients' payroll and tax questions, helping users navigate ADP technology and ensuring a high standard of service for clients with 1-49 employees.

In a metric-driven, fast-paced call center environment, you will build rapport, provide clear written and verbal guidance, and collaborate with cross-functional teams to deliver accurate solutions and a seamless client experience.