Tax & Payroll Client Services Specialist

ADP; El Paso (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

ADP is seeking a Client Service – Product Support Specialist – Tax and Payroll to deliver high-quality client support by researching issues, resolving funding-related challenges, and guiding clients through requirements and timelines. You will work with clients and business partners to navigate complex situations with strong analytical skills and a commitment to excellent service.

You will review account activity, investigate issues, and document critical information to ensure timely follow-up.

Qualifications

• 2+ years in client service, banking, billing, financial operations, reconciliation, or related environment.
• Strong research, analytical and problem-solving skills.
• Proficient in MS Office tools including Outlook, Word and Excel.

Responsibilities

• Provide high-quality Client Service by researching issues and resolving funding-related challenges.
• Explain requirements, timelines, and next steps to clients and partners.
• Document critical information and maintain accurate records for follow-up.
• Engage with clients and internal stakeholders via phone, email, and chat to exceed expectations.
• Support clients to troubleshoot payroll and tax issues promptly and professionally.

Skills

Communication skills

Research and analysis

Time management

Attention to detail

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ADP is seeking a Client Service – Product Support Specialist – Tax and Payroll to deliver high-quality client support by researching issues, resolving funding-related challenges, and guiding clients through requirements and timelines. You will work with clients and business partners to navigate complex situations with strong analytical skills and a commitment to excellent service.

You will review account activity, investigate issues, and document critical information to ensure timely follow-up.