Tax Client Support Consultant: Growth & Impact

Automatic Data Processing, Inc.; Augusta (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Paid time off for volunteering

Employee resource groups

Job summary

ADP is hiring a Client Support Consultant-Tax to serve as the front line for resolving client challenges, including issue resolution, training users on ADP technology, and ensuring client satisfaction for clients with 1–49 employees. You will operate in a metrics-driven call center and build rapport with clients over the phone and in writing.

The role emphasizes payroll knowledge, federal/state compliance, and ongoing learning, supported by top-tier training and opportunities for career growth

Qualifications

• 7+ years in a customer service environment with proven results
• 5+ years of professional consulting experience or equivalent experience in a systems-related organization
• Ability to work overtime during peak seasons

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting payroll issues
• Upgrade knowledge on payroll, federal/state compliance, SOPs, and other products
• Maintain a high-volume inbound call schedule and deliver a seamless client experience

Skills

Customer service

Consulting experience

Overtime availability

Tools

ADP technology

Job description

ADP is hiring a Client Support Consultant-Tax to serve as the front line for resolving client challenges, including issue resolution, training users on ADP technology, and ensuring client satisfaction for clients with 1–49 employees. You will operate in a metrics-driven call center and build rapport with clients over the phone and in writing.

The role emphasizes payroll knowledge, federal/state compliance, and ongoing learning, supported by top-tier training and opportunities for career growth