Tax Implementation Consultant I — Client Onboarding Expert

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) is hiring a Tax Implementation Consultant I to create onboarding experiences for product/service implementations. You will apply your tax knowledge and client consulting skills to help customers use ADP solutions effectively.

You will consult with clients, analyze tax jurisdictions, and guide them to optimal solutions while working across Sales, Implementation, and Service teams to ensure seamless deployments.

Qualifications

• 1 to 2 years of experience in a client service environment.
• Basic knowledge of HCM product features.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, tax jurisdiction requirements, and business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Support high volume internal and external case management utilizing CRM system
• Support the client through multiple channels including email, phone, and portal system
• Build long term relationship and trust
• Interact/collaborate with ADP associates in Sales, Implementation, and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Skills

Basic knowledge of HCM features

Education

Bachelor's degree or equivalent in education and experience

Job description

Automatic Data Processing, Inc. (ADP) is hiring a Tax Implementation Consultant I to create onboarding experiences for product/service implementations. You will apply your tax knowledge and client consulting skills to help customers use ADP solutions effectively.

You will consult with clients, analyze tax jurisdictions, and guide them to optimal solutions while working across Sales, Implementation, and Service teams to ensure seamless deployments.