Tax Client Concierge & Front Desk Pro

H&R Block, Inc.; Ida Grove (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, maintain a welcoming front desk, and ensure a smooth, friendly experience for every client.

You will work in a fast-paced franchise office, adapt to multiple locations, and contribute to a supportive team. Strong organizational and computer skills, plus a positive, client‑focused attitude, are

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced

Customer service

Multitasking

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments, maintain a welcoming front desk, and ensure a smooth, friendly experience for every client.

You will work in a fast-paced franchise office, adapt to multiple locations, and contribute to a supportive team. Strong organizational and computer skills, plus a positive, client‑focused attitude, are