Client Services Concierge

H&R Block, Inc.; Town of Antigo (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients and answer phones while connecting customers with the right tax professional.

You will schedule clients according to their preferences and ensure each service interaction meets client needs in person, on the phone, or virtually. The role emphasizes a fast-paced environment, strong organizational skills, and the ability to multi-task across front-desk activities.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task and stay organized."

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients and answer phones while connecting customers with the right tax professional.

You will schedule clients according to their preferences and ensure each service interaction meets client needs in person, on the phone, or virtually. The role emphasizes a fast-paced environment, strong organizational skills, and the ability to multi-task across front-desk activities.