Client Service Concierge & Front Desk Pro

H&R Block, Inc.; Onawa (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will answer phones, greet clients in a personalized, friendly way, and help connect them with the right tax professional for their needs.

This role emphasizes customer service in a fast-paced environment, requires the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office. Franchise offices hire locally and may vary by location.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will answer phones, greet clients in a personalized, friendly way, and help connect them with the right tax professional for their needs.

This role emphasizes customer service in a fast-paced environment, requires the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office. Franchise offices hire locally and may vary by location.