Front Desk & Client Concierge for Tax Season

H&R Block, Inc.; Cartersville (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect clients with the right tax professional. You will help schedule appointments, ensure client needs are met in person, by phone, or virtually, and maintain a tidy office environment.

The role emphasizes fast-paced service, strong organizational skills, and the ability to multi-task in a busy franchise setting across multiple locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service background.
• Ability to multitask and stay organized.
• Strong time-management and communication skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Phone etiquette

Multitasking

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect clients with the right tax professional. You will help schedule appointments, ensure client needs are met in person, by phone, or virtually, and maintain a tidy office environment.

The role emphasizes fast-paced service, strong organizational skills, and the ability to multi-task in a busy franchise setting across multiple locations.