Tasting Room Experience Lead (Assistant Manager)

Tasting Room Expo; California; Vor Ort; USD 34.000 - 48.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Paid training

Vision insurance

Zusammenfassung

Tasting Room Expo is seeking an energetic Assistant Tasting Room Manager to support daily operations, guest experiences, and staff leadership in our California tasting room. This role focuses on hospitality, sales, events, and ensuring smooth service in a fast-paced environment.

You will oversee reservations, wine club activities, social media promotion, and coordination of tastings and wine dinners, working with the Director of Hospitality to reach sales goals while maintaining high standards.

Qualifikationen

• 2–4 years of experience in hospitality, restaurants, tasting rooms or related guest service roles.
• Strong communication, organization, and customer service skills.
• Ability to manage competing priorities and follow details.
• Comfort using email, basic computer programs, and social media platforms.
• Formal hospitality or service training preferred.
• Experience with Commerce7 or similar platform preferred.
• Wine knowledge or winery experience preferred.

Aufgaben

• Assist daily tasting room operations including guest service, tastings, reservations, wine sales, and opening/closing procedures.
• Guide tasting room staff to maintain attentive service and consistency.
• Monitor tasting room emails and respond to reservations, questions, and event inquiries.
• Assist with wine club enrollment, member communications, orders, pickups, and shipping inquiries.
• Process orders and maintain accurate customer records using Commerce7.
• Support social media content creation and coordination for wines, tastings, events, and promotions.
• Coordinate promotional campaigns that drive visits, wine sales, and wine club membership.
• Help plan and execute wine club pickup parties, pop-ups, wine dinners, and other events.
• Coordinate event details including reservations, guest lists, staffing, setup, vendor communication, and cleanup.

Kenntnisse

Communication

Organization

Customer service

People management

Time management

Social media

Detail oriented

Tools

Commerce7

Jobbeschreibung

Tasting Room Expo is seeking an energetic Assistant Tasting Room Manager to support daily operations, guest experiences, and staff leadership in our California tasting room. This role focuses on hospitality, sales, events, and ensuring smooth service in a fast-paced environment.

You will oversee reservations, wine club activities, social media promotion, and coordination of tastings and wine dinners, working with the Director of Hospitality to reach sales goals while maintaining high standards.