Tasting Room Lead: Guest Experience & Operations

Archery Summit; Dayton (OH); Hybrid; USD 69,000 - 75,000; Full time

Job summary

Crimson Wine Group is seeking an Assistant Tasting Room Manager to lead front-of-house operations and champion a premium guest experience at its estate venue. You will mentor the hospitality team and translate business goals into personalized wine-focused service.

The role requires hands-on leadership, inventory control, and event execution, with a focus on storytelling and brand excellence. A strong background in luxury wine retail and guest relations is essential.

Qualifications

• Minimum 2 years of prior relevant retail tasting room or consumer direct sales experience required.
• Strong leadership, influence, and communication skills, with the ability to present ideas, motivate teams, and interact effectively across all levels.
• Strategic thinker with demonstrated ability to implement transformative initiatives and drive results.
• Excellent organizational, analytical, and problem-solving abilities, with proven success managing multiple projects and deadlines.
• Extensive knowledge of luxury products, wine, production processes, and the wine industry.
• Professional, engaging, and adaptable demeanor with a positive and creative approach to leadership and hospitality.
• Strong customer service orientation and ability to build meaningful guest and team relationships.

Responsibilities

• Direct responsibility for hiring, training, onboarding, and supervising tasting room hospitality staff.
• Create and manage staff schedules to ensure optimal labor-to-traffic ratios, balancing labor costs with service excellence.
• Manage time keeping and process bi-weekly payroll/tips and monthly sales incentives with accuracy and on time.
• Conduct performance management, provide continuous coaching, deliver recognition, and ensure full compliance with company policies and labor laws.
• Lead effective and motivating pre-shift meetings to align the team on daily priorities, service expectations, and safety protocols.
• Maintain strict standards of discretion and confidentiality regarding VIP guests, internal metrics, and strategic business data.

Skills

Leadership

Communication

Organizational

Problem solving

Customer service

Travel willingness

Flexible schedule

Tools

CRM

POS systems

Microsoft Office

Job description

Crimson Wine Group is seeking an Assistant Tasting Room Manager to lead front-of-house operations and champion a premium guest experience at its estate venue. You will mentor the hospitality team and translate business goals into personalized wine-focused service.

The role requires hands-on leadership, inventory control, and event execution, with a focus on storytelling and brand excellence. A strong background in luxury wine retail and guest relations is essential.