Tasting Room Lead: Guest Experience & Operations

Crimson Wine Group; Dayton (OR); Presencial; USD 69 000 - 75 000; Tempo integral

Resumo da oferta

Crimson Wine Group seeks an Assistant Tasting Room Manager to lead day-to-day front-of-house operations and champion a brand‑defining guest experience on our West Coast estates. You will manage, develop, and inspire the hospitality team, translating business objectives into memorable connections that drive wine and wine club sales.

The ideal candidate is service-driven, team‑oriented, and adaptable, ensuring operational standards, inventory controls, and daily logistics are executed with

Qualificações

• Minimum 2 years of prior relevant retail tasting room or consumer direct sales experience.
• Strong leadership, influence, and communication skills, with the ability to present ideas, motivate teams, and interact effectively across all levels.
• Strategic thinker with demonstrated ability to implement transformative initiatives and drive results.
• Excellent organizational, analytical, and problem‑solving abilities, with proven success managing multiple projects and deadlines.
• Extensive knowledge of luxury products, wine, production processes, and the wine industry.
• Professional, engaging, and adaptable demeanor with a positive and creative approach to leadership and hospitality.
• Strong customer service orientation and ability to build meaningful guest and team relationships.
• Proficiency with CRM and POS systems, and Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Willingness to travel as needed.
• Flexible schedule to include evenings and weekends based on business demand.
• Able to lift and carry up to 40 lbs. and stand for extended periods.
• Must have a valid Driver’s License.

Responsabilidades

• Direct responsibility for hiring, training, onboarding, and supervising tasting room hospitality staff.
• Create and manage staff schedules to ensure optimal labor-to-traffic ratios, balancing labor costs with service excellence.
• Manage time keeping and process bi-weekly payroll/tips and monthly sales incentives with accuracy and on time.
• Conduct performance management, provide continuous coaching, deliver recognition, and ensure full compliance with company policies and labor laws.
• Lead effective and motivating pre-shift meetings to align the team on daily priorities, service expectations, and safety protocols.
• Maintain strict standards of discretion and confidentiality regarding VIP guests, internal metrics, and strategic business data.
• Ensure FOH/BOH readiness by managing organization of physical spaces, supply ordering, merchandise, wine transfers, in-house shipping logistics, and leading monthly inventory counts.
• Proactively optimize guest reservations and waitlist to maximize daily capacity, utilizing guest profiles to ensure seamless service and personalized experiences.
• Act as the primary hands-on floor leader during operating hours, directly supporting tasting room experiences, and executing onsite events as needed.
• Establish and maintain workflows and daily routines that allow the team to anticipate guest needs, remove operational barriers, and deliver a seamless end-to-end experience.
• Proactively identify and address service gaps, determine root causes, and implement sustainable solutions to prevent recurrence.
• Execute general DTC administrative tasks to support estate and corporate business operations.
• Maintain and troubleshoot POS, reservation, and IT systems, collaborating directly with IT Team to ensure operational continuity.
• Enforce compliance with safe alcohol service standards, food safety, workplace safety protocols, and internal financial controls.

Conhecimentos

Leadership

Communication

Strategic thinking

Organization

Problem solving

Customer service

Travel willingness

Flexible schedule

Team collaboration

VIP guest handling

Ferramentas

CRM systems

POS systems

Microsoft Office

Descrição da oferta de emprego

Crimson Wine Group seeks an Assistant Tasting Room Manager to lead day-to-day front-of-house operations and champion a brand‑defining guest experience on our West Coast estates. You will manage, develop, and inspire the hospitality team, translating business objectives into memorable connections that drive wine and wine club sales.

The ideal candidate is service-driven, team‑oriented, and adaptable, ensuring operational standards, inventory controls, and daily logistics are executed with