Tasting Room Operations & Guest Experience Assistant

Carmel Chamber of Commerce, Inc.; California; On-site; USD 42,000 - 64,000; Full time

Job summary

Carmel Chamber of Commerce, Inc. is seeking an Assistant Tasting Room Manager to support daily operations of the tasting room, guest hospitality, wine club memberships, and event coordination.

This hands-on role blends guest service with administrative work, social media, promotions, and program support to enhance the guest experience. As a key member of the hospitality team, you will supervise ~5 staff, assist with reservations, orders in Commerce7, and POS procedures, while helping plan

Qualifications

• Experience in a guest service, hospitality, or related role.
• Strong communication, organization, and customer service skills.
• Strong people management and team leadership skills.
• Comfort using email, basic computer programs, social media, and point-of-sale systems.
• Ability to work independently and as part of a team.
• Availability to work full time, including weekends and occasional evenings.
• Commerce7 experience, or experience with a similar customer management and sales platform, is helpful.
• Wine knowledge or winery experience is helpful.

Responsibilities

• Assist with daily tasting room operations, including guest service, tastings, reservations, wine sales, and opening and closing procedures.
• Support and guide tasting room staff to help maintain consistent, attentive service. Directly supervise approximately five staff members.
• Monitor and respond to tasting room emails, including reservation requests, customer questions, and event inquiries.
• Support wine club enrollment and member communications, account updates, order customization, pickups, and shipping inquiries.
• Process orders and maintain accurate customer records in Commerce7.
• Create and coordinate social media content featuring the winery’s wines, tasting experiences, events, and promotions.
• Help plan promotional campaigns that encourage tasting room visits, wine sales, and wine club membership.
• Assist with planning and running wine club pickup parties, pop-ups, wine dinners, and other special events.
• Coordinate event details, including reservations, guest lists, staffing, setup, vendor communication, and cleanup.
• Help maintain wine inventory, tasting supplies, merchandise displays, and a clean, welcoming tasting room.
• Work with the Director of Hospitality and winery team to support sales goals and strengthen guest and member relationships.
• Address guest questions, concerns, and service issues professionally, referring complex matters to the Tasting Room Manager as appropriate.
• Follow and reinforce established policies and applicable requirements for responsible alcohol service, age verification, cash handling, and tasting room operations.
• Assist with point-of-sale transactions, register reconciliation, cash handling, and end-of-day procedures.
• Communicate effectively with coworkers, management, guests, and vendors.
• Manage time effectively, work independently, maintain open communication with the team, and arrive reliably and on time.
• Perform other duties as assigned.

Skills

Guest service experience

Team leadership

Communication

Commerce7 experience

POS systems

Tools

Commerce7

POS systems

Job description

Carmel Chamber of Commerce, Inc. is seeking an Assistant Tasting Room Manager to support daily operations of the tasting room, guest hospitality, wine club memberships, and event coordination.

This hands-on role blends guest service with administrative work, social media, promotions, and program support to enhance the guest experience. As a key member of the hospitality team, you will supervise ~5 staff, assist with reservations, orders in Commerce7, and POS procedures, while helping plan