TANF Eligibility Specialist II (Remote/Hybrid)

State of Maine; Augusta (ME); Híbrido; USD 31.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Student Loan Forgiveness

Parental Leave

Deferred Compensation

Flexible Spending Accounts

Descripción de la vacante

The State of Maine is seeking an Eligibility Specialist II in Augusta to determine initial and continued eligibility for public assistance programs, with a focus on TANF policy. The role involves interviewing clients, collecting documentation, applying standards, and documenting decisions in an automated system.

You will handle sensitive information, work in a fast-paced environment with high customer-service standards, and collaborate with other agencies while maintaining confidentiality and

Formación

• Four (4) year combination of education, training, and/or progressively responsible experience in a social services setting demonstrating interviewing and data gathering skills to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests.
• A Bachelor's Degree in Social Services, Business Administration, or other related field is acceptable.

Responsabilidades

• Interview clients, obtain and assess all necessary facts, data, supporting information, and documentation pertaining to the application or recertification for public assistance.
• Evaluate information and apply allowable standards and criteria.
• Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and their representatives.
• Review and analyze information for accuracy; identify inconsistencies; request necessary documentation; verify and validate data.
• Answer inquiries and refer clients to various programs.
• Accurately enter data into an automated system and ensure accurate eligibility results.
• Communicate verbally and in writing with clients, co-workers and other agencies.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Conocimientos

Interviewing

Data gathering

Customer service

Interpersonal skills

Conflict resolution

Educación

Bachelor's Degree in Social Services, Business Administration, or related field

Descripción del empleo

The State of Maine is seeking an Eligibility Specialist II in Augusta to determine initial and continued eligibility for public assistance programs, with a focus on TANF policy. The role involves interviewing clients, collecting documentation, applying standards, and documenting decisions in an automated system.

You will handle sensitive information, work in a fast-paced environment with high customer-service standards, and collaborate with other agencies while maintaining confidentiality and