TANF Eligibility Specialist II | Hybrid/Partial Telework

Department of Health and Human Services; Lewiston (ID); Hybrid; USD 31,000 - 43,000; Full time

Job summary

Department of Health and Human Services in Lewiston is seeking an Eligibility Specialist II to determine initial and continued eligibility for TANF and related programs. The role emphasizes accuracy, client interaction, and sensitive data handling.

You will interview clients, verify information, explain program rules, and collaborate with other agencies to ensure timely decisions. This position supports a fast-paced environment with high customer service standards.

Qualifications

• Four-year combination of education, training, and/or progressively responsible experience in a social services setting.
• Experience interviewing clients and gathering data to determine eligibility.
• Ability to explain program rules and rights to clients.

Responsibilities

• Interview clients and collect necessary information for eligibility and recertification.
• Evaluate information against program standards and criteria.
• Explain eligibility requirements and client rights to applicants.
• Review data for accuracy, request documentation, and verify information.
• Answer inquiries and refer clients to appropriate programs.
• Enter data into automated systems and ensure correct eligibility results.
• Communicate with clients and colleagues in writing and verbally.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of applicant information.

Skills

Interviewing

Data gathering

Education

Bachelor's Degree in Social Services, Business Administration, or related field

Job description

Department of Health and Human Services in Lewiston is seeking an Eligibility Specialist II to determine initial and continued eligibility for TANF and related programs. The role emphasizes accuracy, client interaction, and sensitive data handling.

You will interview clients, verify information, explain program rules, and collaborate with other agencies to ensure timely decisions. This position supports a fast-paced environment with high customer service standards.