TANF Eligibility Specialist II - Hybrid Public Assistance

State-of-Maine; Lewiston (ME); Hybrid; USD 31,000 - 43,000; Full time

Job summary

State of Maine is seeking an Eligibility Specialist II in Lewiston to determine initial and continued eligibility for public assistance programs within the TANF unit. The role emphasizes accuracy, confidentiality, and strong client interaction in a fast-paced environment.

The position requires interviewing skills, data gathering, and the ability to explain complex eligibility rules while maintaining high customer-service standards. Partial telework is possible with management approval.

Qualifications

• Interview clients, obtain and assess all necessary facts, data, supporting information, and documentation for public assistance applications or recertifications.
• Evaluate information and apply applicable standards and criteria.
• Explain eligibility requirements, rules, regulations and individual rights to clients and their representatives.
• Review information for accuracy; identify inconsistencies; request documentation; verify data.

Responsibilities

• Interview clients and gather necessary information for eligibility determinations.
• Enter data into automated systems accurately and maintain confidentiality.
• Explain program rules and rights to clients and refer them to appropriate programs.
• Communicate with clients, coworkers and other agencies to resolve cases.

Skills

Interviewing

Data gathering

Customer service

Interpersonal skills

Conflict resolution

Education

Bachelor's degree in Social Services or related field

Job description

State of Maine is seeking an Eligibility Specialist II in Lewiston to determine initial and continued eligibility for public assistance programs within the TANF unit. The role emphasizes accuracy, confidentiality, and strong client interaction in a fast-paced environment.

The position requires interviewing skills, data gathering, and the ability to explain complex eligibility rules while maintaining high customer-service standards. Partial telework is possible with management approval.