Eligibility Specialist II — Remote-Eligible Social Services

State of Maine; Portland (ME); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivenes

Parental leave

Voluntary Deferred Compensation

Job summary

The State of Maine is seeking an Eligibility Specialist II in Portland to determine eligibility for MaineCare, SNAP, and TANF with accuracy and empathy. You will navigate complex rules, interview applicants, and gather documentation across multiple programs.

You will use several systems to enter and verify data, explain eligibility decisions, and assist customers by phone, in person, or in writing. This fast-paced public service role emphasizes teamwork and problem solving.

Qualifications

• Bachelor's degree in Social Services, Business Administration, or related field is acceptable.
• Experience in social services, interviewing, or customer service is preferred.

Responsibilities

• Evaluate information to determine eligibility across programs.
• Enter, review, and verify data in multiple systems.
• Explain program rules and decisions to applicants and recipients.
• Review information received by mail or electronically for completeness and compliance.
• Connect individuals with programs and services to support health and well-being.
• Engage in outreach to provide program information and accept applications.
• Gather evidence, develop reports, and represent the Department at hearings.
• Communicate effectively with diverse populations to assist customers through complex systems.

Skills

Interviewing

Data gathering

Communication

Education

Bachelor's degree in Social Services or related field

Job description

The State of Maine is seeking an Eligibility Specialist II in Portland to determine eligibility for MaineCare, SNAP, and TANF with accuracy and empathy. You will navigate complex rules, interview applicants, and gather documentation across multiple programs.

You will use several systems to enter and verify data, explain eligibility decisions, and assist customers by phone, in person, or in writing. This fast-paced public service role emphasizes teamwork and problem solving.