Eligibility Specialist II TANF (Partial Telework)

MaineGuide; Augusta (GA); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks of vacation leave

Health Insurance Coverage

Dental Insurance 100% of employee-only

Job summary

The Department of Health and Human Services (DHHS) in Augusta, ME is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong TANF focus. The role may include quality control and requires handling sensitive information with a high level of customer service and program accuracy.

Minimum qualifications include a four-year combination of education/experience or a Bachelor's Degree in Social Services or related field.

Qualifications

• A four-year combination of education, training, and/or progressively responsible experience in a social services setting demonstrating interviewing and data gathering skills.
• Bachelor's Degree in Social Services, Business Administration, or related field.

Responsibilities

• Interview clients, obtain and assess necessary data and documentation for eligibility.
• Evaluate information and apply program criteria and rules.
• Explain eligibility requirements and clients' rights and responsibilities.
• Review information for accuracy, request documents, and validate data.
• Enter data into an automated system and ensure accurate results.
• Communicate verbally and in writing with clients and agencies.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant information.

Skills

Interviewing

Data gathering

Customer service

Communication

Confidentiality

Education

Bachelor's degree in Social Services or related field

Job description

The Department of Health and Human Services (DHHS) in Augusta, ME is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong TANF focus. The role may include quality control and requires handling sensitive information with a high level of customer service and program accuracy.

Minimum qualifications include a four-year combination of education/experience or a Bachelor's Degree in Social Services or related field.