Remote TANF Eligibility Specialist II

MaineGuide; Bangor (ME); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Partial telework

Job summary

The Department of Health and Human Services in Bangor, ME is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a focus on TANF. The role requires interviewing clients, gathering information, applying standards, and ensuring program accuracy.

This position offers partial telework with management approval and requires strong interpersonal and written communication skills, data entry accuracy, and confidentiality in handling

Qualifications

• Interview clients and collect necessary facts and documentation for TANF applications.
• Explain eligibility requirements, rules, and rights to clients.
• Maintain confidentiality of applicant information and sensitive data.

Responsibilities

• Interview clients and collect necessary facts and documentation.
• Evaluate information against program standards and criteria.
• Explain program eligibility requirements, rights, and responsibilities to clients.
• Review information for accuracy, identify inconsistencies, request documents and verify data.
• Answer inquiries and refer clients to relevant programs.
• Enter data into an automated system accurately.
• Communicate with clients, coworkers and agencies verbally and in writing.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of applicant information.

Skills

Interpersonal skills

Conflict resolution

Data entry

Communication skills

Interviewing clients

Customer service

Tools

Automated systems

Job description

The Department of Health and Human Services in Bangor, ME is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a focus on TANF. The role requires interviewing clients, gathering information, applying standards, and ensuring program accuracy.

This position offers partial telework with management approval and requires strong interpersonal and written communication skills, data entry accuracy, and confidentiality in handling