Tableau CSM: Strategic Customer Success Leader

Salesforce, Inc.; McLean (VA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. You will act as a trusted advisor, guiding both business and technical teams to align priorities and goals.

This is an office-flexible, in-office at least three days per week role. You will drive adoption of Sales and Service Cloud features, monitor usage, and manage executive relationships to renew and expand opportunities.

Qualifications

• 5+ years of Customer Success, SaaS, or related experience.
• Strong consulting skills with ability to influence C-level conversations.
• Excellent communication to translate technical issues into business terms.
• Active learning mindset and mentoring ability to accelerate growth.
• Legal authorization to work in the U.S. is required; visa sponsorship is not available.

Responsibilities

• Serve as primary point of accountability for Signature outcomes, renewal, and expansion.
• Drive adoption of Sales and Service Cloud features across teams and stakeholders.
• Monitor usage metrics and provide insights to improve customer health and adoption.
• Collaborate with Sales, Engineering and Product to address customer needs and roadmap alignment.
• Lead enablement sessions, manage incidents, and sustain strong customer relationships.

Skills

Customer Success

SaaS expertise

Consulting

Communication

Executive relationships

Mentoring

Tools

Tableau Desktop

Tableau Cloud/Server

Tableau Prep

Tableau certifications

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. You will act as a trusted advisor, guiding both business and technical teams to align priorities and goals.

This is an office-flexible, in-office at least three days per week role. You will drive adoption of Sales and Service Cloud features, monitor usage, and manage executive relationships to renew and expand opportunities.