Tableau Customer Success Lead

Salesforce, Inc.; Seattle (WA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Customer Success professional to drive value across Signature engagements in a hybrid office setting. You will act as the primary liaison for customer health, coordinate cross-functional deliverables, and champion adoption of Sales/Service Cloud and Tableau features.

The role emphasizes executive stakeholder management, strategic advisory capabilities, and ongoing enablement to improve customer outcomes in a dynamic SaaS environment.

Qualifications

• 5+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills and ability to drive business value, lead discussions, and influence executives.
• Excellent communication; translates technical concepts into business terms.
• Legal authorization to work in the U.S.; visa sponsorship not available.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewals.
• Coordinate all deliverables and oversee the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Prioritize tasks and create plans to stay on track.
• Conduct enablement sessions on opportunity management, forecasting, and routing.
• Share best practices for sales/service process optimization and data quality.

Skills

Consulting skills

Business value

C-level influence

Communication skills

Mentoring

Tools

Tableau Desktop

Tableau Cloud/Server

Tableau Prep

Job description

Salesforce, Inc. is seeking an experienced Customer Success professional to drive value across Signature engagements in a hybrid office setting. You will act as the primary liaison for customer health, coordinate cross-functional deliverables, and champion adoption of Sales/Service Cloud and Tableau features.

The role emphasizes executive stakeholder management, strategic advisory capabilities, and ongoing enablement to improve customer outcomes in a dynamic SaaS environment.