Tableau-Powered Customer Success Manager

Salesforce, Inc.; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office flexibility

Hybrid work model

Job summary

Salesforce, Inc. is seeking a Customer Success professional to own the delivery of Signature outcomes, align business value with technical goals, and drive product adoption. You will engage with executive sponsors and cross-functional teams to maximize renewals, upsell opportunities, and customer satisfaction.

The role emphasizes Tableau usage, AI literacy, and proactive health monitoring to sustain platform performance and customer outcomes across complex enterprise deployments.

Qualifications

• 5+ years in Customer Success, SaaS or related fields.
• Strong consulting skills with C-level influence.
• Ability to translate technical concepts into business terms.
• Active learning and mentoring to accelerate growth.
• Legal authorization to work in the U.S.; visa sponsorship not available.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal outcomes.
• Coordinate all deliverables and manage the Signature lifecycle experience.
• Align business value with technical goals across stakeholders.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Conduct quarterly reviews of feature usage and ensure platform stability.

Skills

Customer Success

SaaS

Stakeholder Management

Executive Communication

Tableau

Tools

Tableau Desktop

Tableau Cloud/Server

Tableau Prep

Job description

Salesforce, Inc. is seeking a Customer Success professional to own the delivery of Signature outcomes, align business value with technical goals, and drive product adoption. You will engage with executive sponsors and cross-functional teams to maximize renewals, upsell opportunities, and customer satisfaction.

The role emphasizes Tableau usage, AI literacy, and proactive health monitoring to sustain platform performance and customer outcomes across complex enterprise deployments.