Strategic CSM: Tableau & Salesforce Platform

Salesforce; Austin (TX); On-site; USD 123,100 - 186,300; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) in Austin, Texas, responsible for ensuring high-value customers achieve significant ROI on their investment with our platform. The CSM will guide customer organizations, aligning technical and business goals while providing strategic advisory services.

This role requires strong consulting skills, excellent communication abilities, and a solid understanding of customer success principles within a SaaS context. Certifications in Tableau are mandatory, and relevant experience in Customer Success is essential.

Qualifications

• 3+ years of relevant experience in Customer Success or SaaS.
• Proficiency in using Tableau with demonstrated understanding of data visualization.
• Proven ability to drive business value and handle C-level conversations.

Responsibilities

• Serve as the single point of customer accountability.
• Drive adoption of Sales and Service Cloud features.
• Conduct quarterly reviews and monitor feature usage.

Skills

Customer Success expertise

Strong consulting skills

Excellent communication skills

Technical knowledge of Tableau

Education

Data Analyst certification

Tableau Desktop Specialist certification

Tools

Salesforce

Tableau

Job description

Salesforce is seeking a Customer Success Manager (CSM) in Austin, Texas, responsible for ensuring high-value customers achieve significant ROI on their investment with our platform. The CSM will guide customer organizations, aligning technical and business goals while providing strategic advisory services.

This role requires strong consulting skills, excellent communication abilities, and a solid understanding of customer success principles within a SaaS context. Certifications in Tableau are mandatory, and relevant experience in Customer Success is essential.