Tableau CSM: Elevate Adoption & ROI

Salesforce.com, inc.; Georgia; Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock purchasing program

Paid parental leave

Job summary

Salesforce.com, inc. is looking for a Customer Success Manager to ensure high-value customers achieve significant returns on their investment. The role involves working closely with stakeholders across industries to streamline digital health and financial transformations.

Ideal candidates will have experience with the Salesforce platform, consulting skills, and the ability to drive adoption of key features while ensuring customer engagement.

Qualifications

• 3+ years of relevant industry expertise in Customer Success or SaaS platform.
• Experience in health and life sciences, technology, or financial services preferred.
• Strong analytical skills and ability to use data for decision-making.

Responsibilities

• Serve as a trusted advisor to customers, ensuring satisfaction and engagement.
• Drive adoption of Salesforce features and provide technical support.
• Conduct quarterly performance and strategy reviews with clients.

Skills

Customer Success

Consulting Skills

Salesforce Platform Knowledge

Technical Understanding

Data Analysis

Education

3+ years relevant industry expertise

Tableau Desktop Specialist certification

Data Analyst certification

Tools

Tableau

Salesforce

AI Agents

Job description

Salesforce.com, inc. is looking for a Customer Success Manager to ensure high-value customers achieve significant returns on their investment. The role involves working closely with stakeholders across industries to streamline digital health and financial transformations.

Ideal candidates will have experience with the Salesforce platform, consulting skills, and the ability to drive adoption of key features while ensuring customer engagement.