Tableau-Driven Customer Success Manager

100 Salesforce, Inc.; McLean (VA); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce seeks an experienced Customer Success Manager (CSM) to ensure premium outcomes for Signature Success Plan customers. You will act as an extension of the customer’s team, guiding strategic initiatives, driving platform adoption, and aligning business value with technical goals across stakeholders.

Office-flexible role with required in-office presence at least three days per week, supporting enterprise Tableau deployments and strong cross-functional collaboration.

Qualifications

• 5+ years in Customer Success or related SaaS field.
• Strong consulting skills and ability to influence C-level discussions.
• Excellent communication translating technical concepts to business terms.
• Proven ability to drive business value and manage stakeholder expectations.

Responsibilities

• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Develop and maintain relationships with key stakeholders at executive levels.
• Lead strategic success plans and quarterly reviews for customer health and renewal.
• Escalate complex issues to cross-functional teams and coordinate rapid resolution.
• Provide guidance on best practices for data quality, process improvements, and ROI.

Skills

5+ years CS

SaaS experience

Consulting skills

Executive communication

Tools

Tableau

Tableau Desktop/Server

Job description

Salesforce seeks an experienced Customer Success Manager (CSM) to ensure premium outcomes for Signature Success Plan customers. You will act as an extension of the customer’s team, guiding strategic initiatives, driving platform adoption, and aligning business value with technical goals across stakeholders.

Office-flexible role with required in-office presence at least three days per week, supporting enterprise Tableau deployments and strong cross-functional collaboration.