Tableau CSM: Data-Driven Success & Adoption Lead

salesforce.com, inc.; Dallas (TX); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Flexible Office Policy

Accommodations for application process

Job summary

salesforce.com, inc. is seeking a Customer Success Manager (CSM) in Dallas, Texas. This position focuses on ensuring clients achieve maximum value from their Signature Success Plan. The CSM will interact with key stakeholders, facilitate engagements, and manage customer satisfaction.

The role requires 3+ years in customer success within a SaaS environment, proven consulting skills, and strong proficiency in Tableau. In-office presence is required at least three days a week.

Qualifications

• Proven experience in Customer Success management with a SaaS platform.
• Strong business value-driven mindset and excellent consulting abilities.
• Must communicate complex technical issues to non-technical audiences.

Responsibilities

• Manage customer engagement and provide strategic advice to high-value clients.
• Facilitate enablement sessions and optimize customer processes.
• Track and report on customer usage metrics for continuous improvement.

Skills

Customer Success Expertise

Consulting Skills

Communication Skills

Technical Understanding of Tableau

Relationship Building

Education

3+ years of experience in Customer Success or related fields

Tableau Desktop Specialist and Data Analyst certifications

Tools

Tableau Desktop

Salesforce

Job description

salesforce.com, inc. is seeking a Customer Success Manager (CSM) in Dallas, Texas. This position focuses on ensuring clients achieve maximum value from their Signature Success Plan. The CSM will interact with key stakeholders, facilitate engagements, and manage customer satisfaction.

The role requires 3+ years in customer success within a SaaS environment, proven consulting skills, and strong proficiency in Tableau. In-office presence is required at least three days a week.