Table Games Floor Lead — Elevate Guest Experience

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Table Games Supervisor to oversee pit operations under the Director - Table Games, ensuring superior guest service and integrity of games. You will monitor assigned games, enforce policies, support the Hard Rock culture, and lead by example while creating a fun, safe environment for guests and team members.

The successful candidate will have extensive table games experience, strong leadership, and a commitment to delivering a first-class experience in a

Qualifications

• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat

Responsibilities

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Hard Rock culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer's rewards and credit lines.
• Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Job description

Hard Rock Casino Cincinnati is seeking a Table Games Supervisor to oversee pit operations under the Director - Table Games, ensuring superior guest service and integrity of games. You will monitor assigned games, enforce policies, support the Hard Rock culture, and lead by example while creating a fun, safe environment for guests and team members.

The successful candidate will have extensive table games experience, strong leadership, and a commitment to delivering a first-class experience in a